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Natalie Shardlow

Natalie Shardlow

Subject: Customer Service
“I got a great start in my job thanks to my apprenticeship and the course overall gave me all the background skills I needed.”

About Natalie Shardlow

Studied: NVQ Customer Service Level 2

Now a Lettings Negotiator for IMS Lettings

“I’d always wanted to go into property as a career, and when I saw that IMS were advertising for apprentices, I decided to apply. As well as performing well at work, you have to write essay-type answers detailing your knowledge of various areas of the workplace for the course.

“It’s quite demanding, with quite a lot of work at home, but the college was really good and supportive if I was having any problems, or stuck on anything. I’d really recommend my course to anybody wanting to get into this line of work because it gives you a real background into the world of customer service.

“After I’d finished my year’s apprenticeship, I was taken on in a full-time job and I’m really enjoying it. The course helped to increase my confidence and I love working with members of the public.”

Find out about studying Customer Service at Derby College.

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